A large number of debit and credit cards have been compromised recently by various merchants including The Home Depot, Target, Kmart and others. We are working closely with our debit and credit card processors to identify cards that may have been compromised during these recent merchant security breaches. As we are notified that an account may have been exposed, we are deactivating the card and taking action to reissue the affected debit or credit card. Not all accounts have been or will be affected. With the number of cards affected, the reissue process is taking longer than normal.
To ensure that you receive all important communication if your card must be replaced, please be sure we have your current mailing address and also your telephone number and a telephone number that you can be reached at during the day. If we contact you by telephone we will inform you that your card has been compromised, but we will not ask you for any of your personal information. If you receive a telephone calls from someone and they ask you for your personal information do not provide them with any information because this might be a phishing attempt to gain information.
Once you have activated your new credit or debit card, please shred and destroy your existing card.
The compromise of the card data occurred at the merchant level and not at the credit union. We are sorry for any problems caused by this, and we are also working with our card processor and we plan to issue all new cards in 2015 with the new EMV technology.